FAQ: Mindset: smart headphones that improve your concentration
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I listen to normal music?

Yes! The audio is powered by Onkyo, so you can be sure that your music will sound awesome. They also support both wireless and wired audio, and have active noise cancellation, for the perfect listening experience.

Last updated: March 01, 2017 07:29

Can I use it with a wire?

Yes! Using Mindset wirelessly provides the best experience – we highly recommend it. However, feel free at any time to plug in the included 3.5mm AUX cable to keep the jams going.

Last updated: March 01, 2017 07:29

What is neurofeedback?

In plain English, neurofeedback is a form of training that uses real-time feedback of your brain activity to coach your mind into a specific neural state. Mindset’s neurofeedback coaches your mind into a state of deep focus by letting you know whenever you get distracted. Over time your brain learns to better recognize and tune out distractions, leading to deeper, more sustained focus.

Last updated: March 02, 2017 05:21

How is it different than [insert BCI here]?

Mindset’s unique form factor mean that you can wear it comfortably during the day, for hours on end. This provides possibility for “behind-the-scenes” neurofeedback, that works while you engage with your own work, rather than having to dedicate time! Likewise, Mindset’s concentration-detection algorithms are a first in consumer EEG. This lets us provide actionable insights that you can use to make your day more productive.

Last updated: March 01, 2017 07:29

Does it work for ADHD?

Mindset is not a certified medical device. That being said, EEG neurofeedback has been found to be very effective in treating ADHD in several well-regarded studies.

Last updated: March 01, 2017 07:29

Does Mindset send any electricity?

Nope! Mindset’s EEG sensors are purely passive – we don’t send any signal into your head. We simply measure the electricity produced by your brain, and detect the patterns that indicate whether your mind is focused or distracted.

Last updated: March 01, 2017 07:29

Will it work with IOS/Android/Mac/Windows?

Yes, yes, yes, and yes! We’re designing Mindset to work across all major platforms. While we don’t recommend using your phone while you work (it’s a distraction!), it will work on mobile as well.

Last updated: March 01, 2017 07:29

How can I change my pledge?

  1. Make sure you’re signed in to your account
  2. Click on the “manage my pledge”
  3. Adjust your pledge, and follow on-screen instructions
Last updated: March 01, 2017 07:29

Are Taxes, VAT and/or Duties included?

Taxes, VAT and/or duties are not included in the prices and may be added in accordance with your local regulations.

Last updated: March 01, 2017 07:29

Do you accept returns? What is your return policy?

Unfortunately we cannot accept returns from Kickstarter purchases. We will, however, repair or replace a defective unit at no cost. Thanks for your understanding.

Last updated: March 01, 2017 07:29

How does Mindset improve my concentration?

We like to use an analogy to explain it: imagine practicing to shoot a basketball. Without any feedback, you’d be slow to improve – each shot would be no better than the last. With a coach correcting your technique, however, you would know exactly what to do, and you’d converge on the correct technique much more quickly. Soon you’d be scoring baskets every shot, without even thinking about it.

Mindset does the same thing with your focus. Every time you get distracted, mindset lets you know through an auditory cue, bringing your attention back to task. Each reminder is like the coach's feedback - your brain learns to recognize it’s own distractions, and tune them out. Eventually, you won't even need the headphones - your brain will have rewired itself to naturally tune out distractions, leading to deeper, more productive focus.

Last updated: March 01, 2017 15:53

What currency are the prices in?

All prices are in USD. If you use a non-USD bank account the prices will be converted by your bank.

Last updated: March 01, 2017 15:59

Will it work over a hat/headscarf/hood?

Sadly, the electrodes need to maintain contact with your head to read a quality signal. While the audio will still work over fabric, the concentration-sensing will not.

Last updated: March 02, 2017 05:21

Can I listen to normal music?

Yes! The audio is powered by Onkyo, so you can be sure that your music will sound awesome. They also support both wireless and wired audio, and have active noise cancellation, for the perfect listening experience.

Can I listen to music with a wire?

Yes! Using Mindset wirelessly provides the best experience – we highly recommend it. However, feel free at any time to plug in the included 3.5mm AUX cable to keep the jams going.

What is neurofeedback?

In plain English, neurofeedback is a form of training that uses real-time feedback of your brain activity to coach your mind into a specific neural state. Mindset’s neurofeedback coaches your mind into a state of deep focus by letting you know whenever you get distracted. Over time your brain learns to better recognize and tune out distractions, leading to deeper, more sustained focus.

How is it different than [insert BCI here]?

Mindset’s unique form factor mean that you can wear it comfortably during the day, for hours on end. This provides possibility for “behind-the-scenes” neurofeedback, that works while you engage with your own work, rather than having to dedicate time! Likewise, Mindset’s concentration-detection algorithms are a first in consumer EEG. This lets us provide actionable insights that you can use to make your day more productive.

Does it help with ADHD?

Mindset is not a certified medical device. That being said, EEG neurofeedback has been found to be very effective in treating ADHD in several well-regarded studies.

Does Mindset send any electricity?

Nope! Mindset’s EEG sensors are purely passive – we don’t send any signal into your head. We simply measure the electricity produced by your brain, and detect the patterns that indicate whether your mind is focused or distracted.

Will it work for iOS/Android/MacOS/Windows?

Yes, yes, yes, and yes! We’re designing Mindset to work across all major platforms. While we don’t recommend using your phone while you work (it’s a distraction!), it will work on mobile as well.

Are Taxes, VAT and/or duties included

Taxes, VAT and/or duties are not included in the prices and may be added in accordance with your local regulations.

How does Mindset improve my concentration?

We like to use an analogy to explain it: imagine practicing to shoot a basketball. Without any feedback, you’d be slow to improve – each shot would be no better than the last. With a coach correcting your technique, however, you would know exactly what to do, and you’d converge on the correct technique much more quickly. Soon you’d be scoring baskets every shot, without even thinking about it. Mindset does the same thing with your focus. Every time you get distracted, mindset lets you know through an auditory cue, bringing your attention back to task. Each reminder is like the coach's feedback - your brain learns to recognize it’s own distractions, and tune them out. Eventually, you won't even need the headphones - your brain will have rewired itself to naturally tune out distractions, leading to deeper, more productive focus.

What currency are the prices in?

All prices are in USD. If you use a non-USD bank account the prices will be converted by your bank.

Will it work over a hat/headscarf/hood?

Sadly, the electrodes need to maintain contact with your head to read a quality signal. While the audio will still work over fabric, the concentration-sensing will not.

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://mindset.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Contact Us